Success Story
Chocolatier Tosca Boosts Efficiency with Core-sales and Core-portal
Chocolatier Tosca, a family-owned business founded in the Netherlands in 1970, has elevated its operations by integrating Core-sales / App4Sales and Core-portal technology into its order processing workflows. By adopting these solutions, Tosca has modernized and automated processes that previously required manual handling, saving time and boosting productivity.
- Industry: B2C
- Product: Core-sales, Core-portal
- Based in: The Netherlands
Digital Transformation with Core-portal
Chocolatier Tosca began its digital journey in early 2021 by transitioning from a custom-built webshop to the Core-portal platform. Previously, incoming orders were manually processed and entered, leading to high administrative demands, especially in order management and invoicing. According to Jelle, Tosca’s Supply Chain Coordinator, they needed either to invest significantly in their custom solution or adopt a more comprehensive, flexible platform. Core-portal provided the streamlined, user-friendly interface and automation Tosca needed, effectively transforming their ordering process.
Enhanced Customer Support with Core-sales
A year into their digital transformation, Chocolatier Tosca implemented Core-sales / App4Sales, not just as a sales tool but as a powerful support resource for their customers. Resellers now place orders via Core-portal, while Tosca’s team leverages Core-sales to offer real-time assistance and optimize service. Jelle notes, “This has been a real added value. Customers place orders at their convenience, and we can support them instantly if needed, ensuring prompt processing and attentive service.”
“The ability to support customers on the spot when they place orders has streamlined our operations and allowed us to deliver exceptional service. This flexibility makes Core-sales invaluable.”
Jelle
Supply Chain Coordinator, Chocolatier Tosca
Key Benefits of Core-sales and Core-portal Solutions:
- Time Savings: Automated workflows in both solutions have significantly reduced manual data entry.
- Improved Customer Support: Core-sales enables real-time support, ensuring a responsive and efficient customer experience.
- Seamless Integration: Core-portal and Core-sales connect with the ERP, ensuring synchronized data across systems.
Efficient and Connected System
Both Core-sales / App4Sales and Core-portal are integrated with Tosca’s ERP system, Exact Globe, so updates in Tosca’s systems are automatically reflected in both solutions. Orders flow seamlessly across platforms, eliminating redundancy and allowing updates to be managed from a single entry point. “This interconnected system has drastically reduced the time spent on administrative tasks,” Jelle explains, “and working this way has simplified our entire order workflow.”
Conclusion
By adopting Core-sales and Core-portal, Chocolatier Tosca has achieved a streamlined and scalable order management system tailored to the demands of their growing customer base. Together, Core-sales and Core-portal have modernized Tosca’s operations, delivering significant time savings, enhanced customer service, and efficient workflow management.
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